Toymora Refund Policy At Toymora, we’re passionate about delivering joy — one toy at a time. Whether you’re shopping for a birthday surprise, a holiday treat, or just adding magic to the everyday, we want every experience with us to be smooth, exciting, and worry-free. That’s why we’ve created a fair and transparent refund policy to help if something doesn’t go quite right. What Can Be Refunded We accept refund requests under the following conditions: The item arrived damaged, broken, or in unusable condition. The item was incorrect (you received the wrong product or variation). Your order was never delivered and is confirmed lost by the carrier. You canceled your order before it was shipped. Each of these situations must be reported to us as soon as possible after receiving (or not receiving) your order. Proof of the issue may be required (e.g., photos of damage or packaging). What Can’t Be Refunded We cannot offer refunds in these cases: You changed your mind after the product arrived. The product was used, worn, or removed from original packaging. The issue is related to general dissatisfaction, rather than an error or defect. Orders that were delivered successfully, but the address provided was incorrect. Personalized or custom items, unless they arrived damaged or defective. Please inspect your order carefully upon arrival and contact us right away if anything looks wrong. Requesting a Refund To request a refund, simply reach out to our support team with: Your order number A clear explanation of the issue Photos (for damaged or incorrect items) We’ll review your request and provide instructions. In some cases, we may ask you to return the item before issuing a refund. If a return is required, it must be sent in original condition and packaging. Refunds, if approved, are typically issued to the original payment method. Please allow a few business days for the refund to appear after approval. Exchanges and Replacements Sometimes the best solution isn’t a refund — it’s a quick fix. If you received the wrong item or a broken toy, we may offer to send a replacement free of charge instead. Let us know your preference when you contact us. Important Notes Toymora reserves the right to deny refund requests that fall outside our policy. Multiple refund claims from the same customer may result in further review. Shipping fees are non-refundable unless the issue was our fault. We’re here to make shopping joyful — not stressful. If something’s wrong, let’s talk about it and make it right. That’s the Toymora way.